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We try to make returning your item as simple as possible; as such we happily abide by the Consumer Contract Regulations.

To return your order for a full refund within 14 days of orderingplease simply get in touch with our customer support team. They will provide you with the best returns address to send your item. It's best to contact us first as, with some of our products, we may be able to provide you with an even faster returns service with a direct-to-manufacturer return.

Please always retain a free proof of postage when returning the item back to us, as this is needed for any unforeseen circumstances. 

If your order was faulty or delivered accidentally, we'll send you a refund for your postage as soon as we receive the order back at our returns centre.

Alternatively, if you wish, you can return the item to our customer service team at: Northgild, 99 Stricklandgate, Kendal, Cumbria, LA94RA